Tenreg product standard service commitment

1. Service commitment

1, Tenreg product range
Tenreg electronic products refers to Jiangsu Tenreg Electronics Co., LTD. (Tenreg Electronics) production of vending machines, industrial machines, PLC equipment and surrounding production. Including vending machine, industrial machine, PLC controller, PLC protector, and supporting software.

2、nationwide quality assurance
Whether you are in the People's Republic of China(except Hong Kong, Macao and Taiwan) Products purchased and used in any region have hardware and software failures that fall within the scope of Tenreg Electronic services， You can get the service at any Tenreg e-authorized service station in the country.

3. Service mode
Tenreg electronic products implementation system software problems by Tenreg engineers remote debugging solution: vending machine non-human hardware failure, by the engineer according to the fault code, mail the corresponding damaged module to replace; Industrial all-in-one machines, PLC equipment, etc., the way of sending repair: in special cases, Tenreg engineers on-site maintenance.

2. Warranty details

1, since the date of your purchase of Tenreg electronic products, Tenreg Electronics will provide you with the following warranty commitments for the vending machine, LCD mono-body machine, PLC equipment:

2. The original agent and dealer shall be responsible for the service, warranty and technical support for the additional services and additional non-original accessories and non-original gifts promised by the agent and dealer themselves.
3, for the following cases do not provide free testing and maintenance services, Tenreg Electronics and authorized service stations will be charged according to the "Tenreg Electronics paid service fee Standard".
a, vending machines, all-in-one machines, PLC equipment, or components that have exceeded the warranty period;
b, you or non-Tenreg Electronic and authorized service station service personnel to the Tenreg electronic products repair, change the configuration, misoperation and improper setting caused by problems and failures;
C. The equipment ID registered in the warranty certificate is inconsistent with the ID of the equipment body;
d, do not use according to the operation manual or do not meet the requirements of the product manual in the use of the environment (such as the power system is not well grounded, too wet, abnormal physical pressure, unstable power supply, input non-standard voltage, etc.) caused damage to the equipment or parts; e, privately install or upgrade the vending machine, all-in-one machine, PLC equipment, system and software; f, due to natural disasters (floods, fires, earthquakes, lightning strikes, typhoons, etc.), or animals, pets, insects and other irresistible forces and other unexpected factors (such as collision) caused by equipment failure; g, normal and reasonable consumption or damage (such as: shell, connector parts natural consumption, wear and aging); h, other human factors caused by equipment, parts failure or damage (such as knocking, deformation, damage, water)

3,user notice

1. Tenreg Electronics does not bear the costs (freight, transportation, etc.) and risks of customers' delivery of products.
2、The right of final interpretation of the above terms of service belongs to Tenreg Electronics. Tenreg Electronics reserves the right to amend the above terms without notice.

4. Service support methods

1. If you encounter any problems during debugging, you can consult the user manual provided with the device for answers.
2, you can in the non-national legal holidays from Monday to Sunday (08:30-17:30) by calling the Tenreg electronic after-sales service hotline 400-009-0085, Tenreg electronic engineers to provide you with technical support.